勤務地
クアラルンプール, Kuala Lumpur, マレーシア
230001RKJob Summary
1. Increase market share of clients
2. Maximise client penetration through obtaining new client contacts
3. Customer Centricity - retain and maintain good relationship with clients and associates
4. Cross Selling - understand client’s business needs and provide business solutions
Job Requirements
• Tertiary education
• Good command of written and spoken English
• Knowledge in MS Office (Word, Excel and Outlook)
• Experience in customer service, and or human resources where you have had strong experience building and managing solid candidate and client relationships
• Able to work in a fast paced and dynamic environment
• Adaptable
• HR knowledge and legislations (Good to have)
Job Description
• Management of client accounts to increase/maintain market share
• To maximise client penetration through obtaining new client contacts
• Ensure high touch stakeholder management through active engagement i.e. business reviews, client/associates’ events
• Cross sell: Understand client’s business needs and provide business solutions
• Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention
• Ensure adherence and compliance of processes e.g. front office tool adoption, Ministry of Human Resources legislation, internal governance etc
• Drive higher efficiency through initiating process improvements
• Ensure healthy DSO (AR Collections) and timely payment from clients
• Responsible for end-to-end associates’ lifecycle management
o Onboarding: Contact associates and clients; manage onboarding process/orientation
o Contract Renewals: Follow up with Associates and Clients (trigger notification), negotiate renewal terms, re-onboarding and work with Shared Admin Hub
o End of Contract: Follow up with associates and Clients (trigger notification), confirm/negotiate end terms, offboarding and work with admin team
Handle HR related matters including but not limited to attending to client/associate enquiries, performance/
KPI
• Budget quarter/annual achievement of client account
• Cross-selling of ecosystem
• Satisfaction survey (Net Promoters Score, Customer centricity)
• Achievement of commercial activities given (Sales and Admin-Service visits)
Posting date: 29-09-2023
Adecco Groupのブランド
Adecco Groupの一員になるということ.
50年以上にわたり、Adecco Groupは、様々なバックグラウンドとカルチャーを持つ何千人もの人々と、世界中の雇用機会とを結びつけるお手伝いをしてきました。優れた人財サービスとソリューションを提供し、クライアントによりパーソナライズされた経験をお届けするだけでなく、コリーグにもAdecco Groupでの仕事を通してパーパスとバリューを感じてもらえるよう仕事の世界を推進しています。Adecco Groupのグローバルグループの一員になるということは、自らの最大限の力を発揮できるように互いを刺激し合うコミュニティの一員になるということです。あなたはクライアントの人生を刺激するような仕事をすることになるでしょう。あなたは、Adecco Groupの仕事を信頼してくれる、活気あるプロフェッショナルのネットワークの一員になります。そして、あなたもAdecco Groupの仕事を支持することになるでしょう。