勤務地
シンガポール, Singapore, シンガポール
230001X6Project Specialist / Account Specialist
JOB DESCRIPTION
Design & Implementation
- Solicit thorough understanding of project requirements (both explicit and implied)
- Good understanding of projected costs to serve and target profitability margins for establishing project plan, resources (project team, actual and buffer) and timelines
- Appointment of project resource requirements and assignment of roles and responsibilities
- Alignment of processes with internal functional groups (Finance, APB) for facilitating payment and invoicing
Client Management
- Full spectrum of Account Management Human Resource Solutions (e.g. Employment Act Regulations, Market Situation, Salary Benchmark etc) to Client
- Ensure excellent client satisfaction (e.g. Onsite audits, mystery shopping programme)
·Participate in ongoing work streams for gathering requirements and specifications.
·Periodic operational reviews with key stakeholders.
·Managing invoicing process to ensure timely AR collections.
·Manage escalations and service recovery.
Candidate Sourcing
·Partner with recruitment team for identifying candidate channels and work plans.
·Screening and selection of candidates utilizing a structured approach.
- Manage interview process between clients and candidates.
- Offer Management
Associate Management
·Perform onboarding procedures including contract administration, coordinate induction / briefing / training, issue work tools
·Performance review and disciplinary matters
·Contract administration
·Execute associate retention and welfare activities
·Respond and manage associate queries pertaining to employment
·Roll call to ensure punctuality and attendance on weekends
Operations Management
·Main operational point of contact
·Monitor and ensure delivery of services to scope
·Manage out-of-scope requests and situations
·Rostering & buffer management based on part-timers’ availability
·On-site presence (scheduled / unscheduled) as and when appropriate
·Facilitate instant and accurate exchange and transfer of information with clients and associates
·Identify improvement and enhancement of work processes, policies and plans
·Create and maintain systematic documentation and records in compliance with company policies and legislative requirements.
Candidate Requirements:
·Prior experience in retail operations or events are preferred.
·Fast paced and dynamic
·Able to communicate with people from all background and profiles.
·Favours working in a team environment.
·Flexibility in terms of working hours.
·Passion enjoys gratification and satisfaction of a successfully completed event.
·Resourceful and creative.
Posting date: 22-04-2024
Adecco Groupのブランド
Adecco Groupの一員になるということ.
50年以上にわたり、Adecco Groupは、様々なバックグラウンドとカルチャーを持つ何千人もの人々と、世界中の雇用機会とを結びつけるお手伝いをしてきました。優れた人財サービスとソリューションを提供し、クライアントによりパーソナライズされた経験をお届けするだけでなく、コリーグにもAdecco Groupでの仕事を通してパーパスとバリューを感じてもらえるよう仕事の世界を推進しています。Adecco Groupのグローバルグループの一員になるということは、自らの最大限の力を発揮できるように互いを刺激し合うコミュニティの一員になるということです。あなたはクライアントの人生を刺激するような仕事をすることになるでしょう。あなたは、Adecco Groupの仕事を信頼してくれる、活気あるプロフェッショナルのネットワークの一員になります。そして、あなたもAdecco Groupの仕事を支持することになるでしょう。