Junior CRM Analyst

On the CRM side: The CRM Analyst will drive the performance of the Global Sales team by ensuring high quality of data in the team’s SFDC CRM system and processes are followed. This includes the analysis of our data and uncovering process or data quality issues and proposing corrective actions. Drives pipeline health. Manages the more administrative tasks within the CRM world, like the timely creation of users or their deactivation. Manages the distribution and follow-up of any business requirements within our team. Supports business requirements raised to our IT as well as their testing. Helps with the creation/update of dashboards and reports. Related to our Client Master Data this role will support to improve client data quality and the follow up on corrective actions.

• Ensure constant pipeline data hygiene & drive SFDC usage.
• Manage User access requests and deactivations.
• Analyze sales related data and provide insights.
• Follow-up on IT / SFDC requirements and ensure completeness.
• Support of Client Data Quality and Hierarchy cleanup.
• Occasionally manage SFDC requirement, from raising requirements to IT and explaining the need, to testing, till training the users on the new feature.
• Provide ad-hoc support to the user community and support establishing best practices.
• Support team in driving sales related projects.
• Support the strategic enterprise-wide implementation of new and existing CRM capabilities, including in depth testing.

• 2-3 years of experience in a business administrative role, in a service industry environment or an international organization.
• SFDC Sales CRM system knowledge important.
• Detail oriented, organized, flexible and reliable approach.
• Very good analytical skills.
• Excellent Excel skills and general MS Office.
• Affinity towards software and interest in handling multiple systems.
• Team player with a passion for customer service.
• Good communication and contact skills.
• Interest in working in dynamic multi-cultural & multi-disciplined teams, in a hybrid working model.
• A proactive and solution-oriented work approach combined with a positive can-do attitude.
• Business Fluent in English. Additional languages an advantage.

Education:

• Commercial Diploma or Bachelor's degree in Business Administration or related subjects

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 09-09-2024